Retail Support Workflow Demo
Simulation of a customer service associate helping a customer with an order, membership, and returns.
Case Study Notes
- Frontend architecture: built reusable step tabs, panel composition, and workflow state transitions.
- State modeling: separated per-step notes, active flow state, and transcript updates for predictable updates.
- Product UX: added suggested actions to reduce repetitive typing during support interactions.
- Integration boundary: structured data contracts so customer/profile/order sources can be attached without UI rewrites.
Customer
Alex Ramirez
Order #123-4567890-1234567
Membership: GurjitDev+ (expires Sep 2026)
Current step
Review and update the active step.
Done
Lookup customer
Find the customer profile by phone number or order ID and confirm their account details.
Update status by selecting the next step and marking it complete.
Notes
- Customer called about a missing order.
Chat transcript
Customer
Alex Ramirez
11:42 AM
Hi, I’m checking on order #123-4567890-1234567 — it still says in transit.
Associate
You
11:45 AM
I see the order is delayed due to a carrier outage — I can send you the latest tracking info.
Suggested actions
Tip: Open the browser console and type steps to inspect the workflow state.